1. Acceptance of Terms

By accessing, downloading, or using any SentinelHQ software, services, or infrastructure ("Services"), you agree to be bound by these Terms of Service ("Terms"). These Terms constitute a legally binding agreement between you (or the entity you represent) ("User") and SentinelHQ Inc., a Delaware corporation ("SentinelHQ," "we," "us," or "our").

If you do not agree to these Terms, do not use our Services. If you are using the Services on behalf of an organization, you represent that you have authority to bind that organization to these Terms.

2. Description of Services

SentinelHQ provides an open-core home and commercial security platform including:

• Self-hosted software — downloadable platform for local deployment
• Cloud relay infrastructure — TURN/STUN servers for remote camera access
• Cloud backup services — encrypted video and event storage
• License keys — software licenses unlocking premium features on self-hosted deployments
• OEM/Firmware SDK — tools for manufacturing partners to build compatible hardware
• Managed hosting — fully managed SentinelHQ instances (Enterprise only)

3. Account Registration

To access paid features or the cloud relay, you must create an account. You agree to:

• Provide accurate, current, and complete registration information
• Maintain and promptly update your account information
• Maintain the security of your account password
• Accept responsibility for all activities under your account
• Notify us immediately of any unauthorized account access at [email protected]

You must be at least 18 years old to create an account. We reserve the right to refuse service or terminate accounts at our discretion.

4. Subscription Plans & Billing

4.1 Plans

We offer several subscription tiers as described on our pricing page. The self-hosted Community edition is free and subject to the terms herein regarding acceptable use and licensing.

4.2 Payment

Paid subscriptions are billed in advance on a monthly or annual basis. By providing payment information, you authorize us to charge your payment method. We accept major credit cards, PayPal, ACH bank transfer (Enterprise), and cryptocurrency (Bitcoin, Ethereum, USDC via Coinbase Commerce).

4.3 Price Changes

We may change subscription prices. We will provide at least 30 days' notice via email before any price increase takes effect. Continued use of paid services after the notice period constitutes acceptance.

4.4 Taxes

Prices are exclusive of applicable taxes. Sales tax, VAT, and GST may be added based on your location as required by law. You are responsible for any applicable taxes.

4.5 License Keys

Software license keys are tied to the server machine ID at activation. License keys may be transferred once per 12-month period. License keys are non-refundable after the 14-day return window except as required by law.

5. Intellectual Property & Licenses

5.1 Open-Core License

The SentinelHQ Community Edition source code is licensed under the MIT License. Premium features ("Enterprise Features") are proprietary and require a valid license key. The distinction is documented in the source repository's LICENSE.md file.

5.2 License Grant (Paid)

Upon purchasing a license or active subscription, we grant you a limited, non-exclusive, non-transferable (except as stated in 4.5) license to use the applicable SentinelHQ software for your internal business or personal purposes.

5.3 Restrictions

You may not: (a) resell, sublicense, or distribute Enterprise Features without a white-label agreement; (b) reverse engineer proprietary components; (c) remove copyright notices; (d) use the SentinelHQ name or logo without written permission.

6. User Responsibilities

You are solely responsible for:

• Compliance with all applicable privacy, surveillance, and wiretapping laws in your jurisdiction
• Obtaining proper consent before recording individuals
• Securing your self-hosted installation (passwords, firewall, updates)
• The content of all recordings made using the platform
• Any legal obligations related to your surveillance activities (e.g., GDPR, CCPA, state surveillance laws)

7. Prohibited Uses

You may not use SentinelHQ to:

• Record individuals without lawful basis or required consent
• Conduct unauthorized surveillance of minors
• Stalk, harass, or monitor individuals without their knowledge in violation of law
• Circumvent or attempt to circumvent license enforcement mechanisms
• Use our relay infrastructure for non-security streaming (e.g., live streaming services)
• Conduct any activity that violates applicable laws or regulations
• Attempt to gain unauthorized access to our systems or other users' accounts
• Use the platform for commercial purposes beyond what your license permits

8. Privacy & Data

Our handling of your personal data is described in detail in our Privacy Policy, which is incorporated into these Terms by reference.

For self-hosted deployments: we do not access, store, or process your camera footage. We may collect telemetry data to improve the platform unless you opt out via TELEMETRY_ENABLED=false in your configuration.

9. Service Availability

Cloud relay services are subject to our Service Level Agreement. We target 99.9% monthly uptime for relay infrastructure. Self-hosted software availability is entirely within your control and is not subject to any SLA.

10. Disclaimer of Warranties

THE SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, SENTINELHQ DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.

WE DO NOT WARRANT THAT THE SERVICES WILL BE UNINTERRUPTED, ERROR-FREE, OR COMPLETELY SECURE. YOU USE THE SERVICES AT YOUR OWN RISK.

11. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, SENTINELHQ'S TOTAL LIABILITY FOR ANY CLAIMS UNDER THESE TERMS SHALL NOT EXCEED THE GREATER OF: (A) THE AMOUNT YOU PAID US IN THE 12 MONTHS PRECEDING THE CLAIM, OR (B) $100 USD.

SENTINELHQ SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING LOSS OF PROFITS, DATA, OR GOODWILL.

12. Indemnification

You agree to indemnify, defend, and hold harmless SentinelHQ Inc. and its officers, directors, employees, and agents from any claims, damages, losses, liabilities, costs, or expenses (including reasonable attorneys' fees) arising from: (a) your use of the Services; (b) your violation of these Terms; (c) your surveillance activities; or (d) your violation of any third-party rights.

13. Termination

Either party may terminate the agreement. You may cancel your subscription at any time through the billing portal. We may suspend or terminate your account immediately for violations of these Terms. Upon termination, your right to use paid features ceases, but your self-hosted installation may continue under the MIT Community License.

14. Governing Law

These Terms are governed by the laws of the State of Delaware, United States, without regard to conflict of law provisions. Any disputes shall be resolved in the state or federal courts located in Delaware, and you consent to such jurisdiction.

For EU users: Nothing in these Terms limits your rights under applicable EU consumer protection law or GDPR.

15. Contact

Questions about these Terms: [email protected]
SentinelHQ Inc., 1209 Orange Street, Wilmington, Delaware 19801, United States